FAQs Page - Mar 18, 16:23:33

Frequently Asked Questions

Have questions about JARSH Commute? Find answers to the most common queries below. If you don't see what you're looking for, please contact our support team.

Title

Last updated: March 2025

Product

What makes JARSH Commute different from other smart helmets?

JARSH Commute stands out in several key ways:

Triple certification including CPSC-ASTM F144, CE-EN 1078, and NTA-8776 for e-bike safety (up to 45 km/h)
App-free smart features that work right out of the box
Integrated comfort features like the built-in bug net and ponytail compatibility
-20°C to 60°C operating range with IPX6 water resistance
Smart remote with status indicators that work without smartphone connectivity

Unlike many smart helmets that require constant app connection and updates, JARSH Commute focuses on reliable, intuitive functionality that enhances your ride without adding complexity.

Do I need a smartphone app to use the JARSH Commute?

No. Unlike many smart helmets, JARSH Commute works completely independently without requiring any smartphone apps, Bluetooth connections, or accounts. All features function right out of the box.

How long does the battery last?

The lighting system will operate for approximately 40 hours in pulse mode or 16 hours in constant mode on a full charge. The remote control battery lasts up to 80 hours of normal use. Both the helmet and remote feature low battery alerts to let you know when it's time to recharge.

Is the helmet waterproof?

JARSH Commute has an IPX6 water resistance rating, which means it's protected against powerful water jets from any direction. This makes it suitable for riding in heavy rain and adverse weather conditions. While not completely submersible, it will handle virtually any weather you'd ride in.

How much does the helmet weigh?

Size M weigh 440g, balancing lightweight comfort with robust protection and smart features.

What temperatures can the helmet withstand?

JARSH Commute is designed to operate perfectly in temperatures ranging from -20°C to 60°C (-4°F to 140°F), making it suitable for year-round use in most climates.

Does the helmet work with ponytails?

Yes! One of our key design features is ponytail compatibility. The 360° fit system and rear design accommodate various hairstyles without compromising fit or safety.

What certifications does JARSH Commute have?

JARSH Commute is triple-certified:

NTA-8776: The Dutch standard for e-bike helmets (protection up to 45 km/h)
CE-EN1078: The European standard for bicycle helmets
CPSC: The US Consumer Product Safety Commission standard (ASTM F1447)

How do I charge the helmet and remote?

Both the helmet and remote charge via the included USB-C cable with a 1-to-2 splitter, allowing you to charge both devices simultaneously from a single USB port. A full charge takes approximately 2.5 hours.

Important: Always use the original charging cable provided with your JARSH Commute. Do not use third-party cables with fast-charging capabilities (like smartphone or laptop chargers) as these may damage the battery and electronics. After 2 hours of charging, the indicator light will turn green showing the battery is sufficiently charged, though a full charge takes 2.5 hours.

What is the bug net feature?

The built-in bug net is a fine mesh integrated into the helmet's ventilation system that prevents insects from entering while maintaining optimal airflow. This eliminates the uncomfortable and potentially dangerous distraction of insects getting trapped in your helmet while riding.

Pre-Order

When will my pre-order ship?

Pre-orders are scheduled to ship in May 2025. We'll send regular updates throughout the production process to keep you informed of our progress and any changes to the timeline.

Can I change my color or size after pre-ordering?

Yes, you can modify your pre-order details (color, size, shipping address) any time before shipping by contacting our customer service team at support@jarshsports.com.

Is my pre-order payment refundable?

Yes, pre-orders can be canceled for a full refund any time before shipping. Simply contact our customer service team to process your cancellation.

Why pre-order instead of waiting for regular sales?

Pre-ordering comes with several benefits:

15% discount off the retail price ($109 vs. $129)
Priority shipping from the first production batch
Exclusive color option only available to pre-order customers
Complimentary helmet storage bag ($19 value)
Extended 30-day trial period (vs. standard 14 days)

How many helmets can I pre-order?

You can pre-order up to 3 helmets per transaction. For larger orders, please contact our sales team at sales@jarshsports.com.

Will the price increase after pre-orders?

Yes, JARSH Commute will retail for $129 after the pre-order period ends, representing a $20 increase from the pre-order price.

Sizing & Fit

How do I measure my head for the correct size?

To find your perfect fit, measure the circumference of your head about 1cm above your eyebrows using a flexible tape measure. Compare your measurement to our size chart:

M: 55-59cm / 21.7-23.3 inches
L: 58-63cm / 22.8-24.8 inches

What if I'm between sizes?

If your head measurement falls between sizes, we recommend sizing up for optimal comfort. The 360° fit system allows for fine-tuning once on your head.

How do I adjust the helmet for the best fit?

The JARSH Commute features a 360° fit system that can be adjusted by turning the dial at the back of the helmet. The straps can also be adjusted for perfect positioning. We recommend following these steps:

Position the helmet level on your head, about 1-2 finger widths above your eyebrows
Adjust the 360° fit system until snug but comfortable
Adjust the straps to form a "Y" under your ears
Secure the magnetic Fidlock buckle and adjust the strap so that only 1-2 fingers fit between the strap and your chin
Check that the helmet doesn't move more than 1 inch in any direction when secured

Will the helmet fit with glasses?

Yes, JARSH Commute is designed to accommodate most eyewear styles. The helmet's design ensures that glasses arms can fit comfortably alongside the straps and retention system.

Shipping & Returns

Where do you ship to?

We currently ship to the United States, Canada, the United Kingdom, and the European Union. We plan to expand to additional countries after our initial launch.

How much is shipping?

Standard shipping is free on all orders over $150. For orders under $150, shipping costs vary by location:

United States: $8.95
Canada: $12.95
United Kingdom: £7.95
European Union: €9.95

What is your return policy?

Pre-order customers receive an extended 30-day trial period (versus our standard 14 days). If you're not completely satisfied with your JARSH Commute, you can return it in original condition within 30 days of delivery for a full refund.

How do I handle warranty claims?

JARSH Commute comes with a 1-year limited warranty covering manufacturing defects and material failures under normal use. To file a warranty claim, please contact our support team at support@jarshsports.com with your order number and a description of the issue.

Care & Maintenance

How do I clean my JARSH Commute?

Exterior Shell: Wipe with a damp cloth using mild soap if needed
Interior Padding: Remove pads and hand wash with mild soap, air dry completely
Straps: Wipe with damp cloth, avoid soaking
Electronics: Never submerge in water, wipe with slightly damp cloth

How often should I replace my helmet?

We recommend replacing your helmet:

After any significant impact
After 5 years of normal use
If you notice any cracks, dents, or deterioration of materials

How do I maintain the battery?

Charge before first use
Recharge when low battery alert activates
Use only the provided USB-C cable
Do not charge in extreme temperatures
Maintain at least partial charge during long-term storage

Can replacement parts be purchased?

Yes, we offer replacement padding kits, straps, remote controls, and charging cables. These will be available for purchase on our website after the product launch.

CONTACT US

Get in touch

Have questions about JARSH Commute? Find answers to the most common queries below. If you don't see what you're looking for, please contact our support team.

Email us

Customer Support: support@jarshsports.com

Pre-Orders: contact@jarshsports.com

Media Inquiries: contact@jarshsports.com

Partnerships: contact@jarshsports.com